Questions, answered properly

The software is £79 a month, or £699 billed yearly (which works out at £58.25 a month), plus 2% per booking. The growth partner side is priced around what you need, agreed on a call. Exact numbers, in writing, before you sign anything.

2% per booking, and we are upfront about it. For comparison, retreat marketplaces charge around 15% commission. On a £2,000 booking that is £40 with Gather versus £300 on a marketplace.

Card processing is charged at Gather's payment rates, which include the underlying processing costs: from 1.7% + 20p for standard UK cards, up to 3.5% + 20p for Amex and international cards. The full rate card is in your agreement before you sign, and the rates are locked while you are with us.

No. Subscription, 2% per booking, and card processing at the rates in your agreement. If a guest raises a chargeback, Stripe's dispute fee is passed through at cost and we add no admin fee of our own. That is the whole list.

Monthly plans roll month to month with no long contract. Yearly plans run their term. If your agreement includes a website we built for you, the website terms in your Order Form set out how ownership transfers when you leave.

Most hosts are live within a couple of weeks. We build it for you: you drop your photos, story and details into a shared folder, answer a three-minute design form, and we do the rest.

Yes. A full website on your own domain, designed to sell out your retreats, with booking and payments built in. You tell us your colours, the sites you love and the sections you want; we design and build it, and you approve it before it goes anywhere.

No. Plenty of hosts keep their existing site and attach Gather for bookings and payments. On your call we work out what to keep and what to replace so nothing breaks.

No. We map what you use today, keep what works, and replace the duct tape. The usual result is one platform instead of a booking form, payment links, a spreadsheet and a mailing list tool.

If you are past the hobby stage and running real revenue, yes. Independent hosts running one retreat a year to multi-location operations running fifteen. We tailor what you take to where you are.

Bookings and payments, deposits and payment plans, guest management and CRM, waivers and guest intake, one-day ticketed events, an AI concierge that answers guest questions day and night, and dashboards showing views, checkouts, bookings and revenue per retreat.

Yes, and they will: deposits plus monthly payment plans are how most retreat guests choose to pay. Plans collect automatically on schedule, so you never chase a balance by text again.

Yes. Waivers live in the booking flow: guests sign as part of booking, you see who has signed at a glance, and the chasing happens automatically.

Yes. Ticketed one-day events with tiers, capacity and the same payments, all on your site. The events page makes a perfect Instagram bio link.

Everything: dates, prices, rooms, tickets, photos and copy, all from your dashboard. You can duplicate a whole retreat to launch the next one in minutes. And if you would rather we did it, message customer service from your dashboard and we will handle it, usually within the hour.

Weekly, in arrears, to your nominated bank account. You are only ever paid on money guests have actually paid, so deposits and instalments settle as they land, and your dashboard shows exactly what is owed at any moment.

Pounds, euros and US dollars. Your site sells in your currency and guests worldwide can pay by card.

Your cancellation policy is yours: you set it, we publish it clearly at checkout so it is enforceable, and refunds follow your rules. We help you write a fair policy if you do not have one yet.

We handle the dispute response with the evidence Stripe needs, including the published terms your guest agreed to at checkout. Stripe's dispute fee is passed through at cost, we add nothing on top, and it comes back to you if the dispute is won.

Paid media across Facebook, Instagram and Google, email marketing, SEO, landing pages and conversion work, all measured against one number: bookings. It is the difference between software that lets people book and a partner that fills the seats.

Yes. Whole platform, just the software, or just the growth. We work out what fits on your call and never force the whole thing.

You do, from day one. Guests, bookings, payment history, the lot. You can request a full export at any time, not just when you leave, and it is written into the agreement.

You take your data with you as a full export. If we built your website, the Order Form sets out how it becomes yours, source files included, and we help you move it to your own hosting rather than handing you a zip file and wishing you luck.